Effective date 19.9.2021
The owner and operator of this website and of Webstore is Kronowerk Oy (later Kronowerk), Annankatu 22 E 26, 00100 Helsinki, Finland, registered in the Finnish trade register under number 31105294–1. Kronowerk is the seller of the products offered at the Kronowerk web store (referred to as “Products”), located at the address www.kronowerk.com, later referred to as “Webstore”.
1. Applicability and acceptance of the Terms
BY PLACING AN ORDER FOR PRODUCTS IN THE WEBSTORE YOU AGREE TO BE BOUND AND ACCEPT THESE TERMS.
These Sales terms together with any additional terms and information that may be provided to you for ordering Products (collectively “Terms”) are applicable to all orders and sale transactions for Products offered at the Webstore under the Kronowerk brand, any other brand from Kronowerk or its affiliates or any third-party brand sold at Webstore.
Any notices, disclosures, agreements and other communications relating to your use of the Webstore will be provided to you electronically. By accepting these Terms, you agree that such communications satisfy any legal requirement for communications to be in writing. These Terms do not affect (and should not be read to affect) your statutory rights, which cannot be waived or limited by contract.
These Terms constitute an agreement between you and Kronowerk, including its affiliates and suppliers (collectively “Kronowerk”, “we” or “us” as the context may require).
You can place an order and buy Products at the Webstore if you satisfy the conditions below: • you are at least 18 years of age; • you are the owner or authorized holder of a valid debit/credit card to pay for your purchases; and • you agree to provide your real name and truthful and complete address, phone number, email address, payment details and other required information.
The presentation of the Products in the Webstore does not represent a binding offer by Kronowerk but a request to the customer to submit a binding offer. Therefore, you agree that placing an order is an offer to buy the Products listed in your order and that such order shall be governed by these Terms. In addition, you agree that all orders must be accepted by Kronowerk before Products are shipped. We may choose not to accept orders for any reason or no reason.
Once you have placed your order you will receive an email from us with your order number and details of the items you have ordered and confirming that we have received your order. No contract will be entered between Kronowerk and you before we have sent you a shipment confirmation email which also confirms that your order has been accepted by Kronowerk.
After receiving shipment confirmation email, if you still want to return any Product you have purchased, please see section 5 of these Terms on returns.
As our Product range is being constantly developed, Kronowerk does not guarantee the availability of any Product advertised on the Webstore. Kronowerk reserves the right, without liability or earlier notice to change, discontinue or make certain Products unavailable.
Kronowerk retains a right to cancel your order in whole or in part in case some of the Products may not be delivered due to availability situation.
3. Prices and modes of payment
3.1. Prices and other charges
Except where indicated otherwise, the prices displayed for Products at the Webstore represent the full price listed on the Product itself in effect at the time of your order. These prices include value-added tax or other applicable taxes for the EU member state where the order is placed. The amount of the value-added tax will appear during the checkout process after you have indicated the country of your billing and delivery address.
The prices shown at the Webstore are applicable only to online shopping at www.kronowerk.com. Kronowerk reserves the right to change prices and terms of payment at any time without notice. These changes will not affect orders already placed.
Our prices do include charges for delivery and handling within Finland (e.g. Posti, Priority Postal Parcel).
Our price for delivery and handling within the EU is 110 euros (Posti, Priority Postal Parcel or FedEx). This charge will appear in the order confirmation email that we will send to you.
Our price for delivery and handling outside of EU (European Union) is 110 euros (e.g. FedEx). This charge will appear in the order confirmation email that we will send to you. For any delivery outside of EU, Finnish value added tax (may change from time to time) is subtracted from the prices. The applicable price of products is displayed at checkout before payment is made.
Please note. If the order is placed from a non-EU country, applicable duties, import fees, taxes and other charges are payable by you. You do agree and acknowledge that full payment of such fees, taxes or charges may be required for releasing the ordered products from customs on arrival. Kronowerk will not determine or collect the above-mentioned fees, taxes or charges.
3.2 Modes of payment
Kronowerk accepts the following modes of payment: credit cards, debit cards and net banking payments approved by Kronowerk. When placing your order, you will have to provide your payment card details. Your payment card will be charged when your order has been confirmed by us in our shipment confirmation email, i.e. at the time when the Products are ready to leave our warehouse for delivery. We will not ship your ordered Products to you until your card issuer has authorized the use of your payment card for these purchases.
Paytrail Plc (2122839–7) is a collecting payment service provider and an authorized payment institution that works in cooperation with Finnish bank and credit institutions. Paytrail Plc is shown as the payment recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. Paytrail Plc, business ID 2122839–7. Innova 2, Lutakonaukio 7, 40100 Jyväskylä. Phone: +358 207 181 830. www.paytrail.com
Kronowerk retains full legal title of ownership to the ordered Products until it has received your payment in full.
4. Delivery period and terms
The estimated shipping time is 45 days and delivery time 7 days under normal circumstances, depending on the season and availability of the Product. Deliveries are made only to those countries indicated at Webstore. We aim to deliver the Product you have ordered to you on time; however, there may be circumstances where we cannot ship your order on time to meet the target dates. In addition, Kronowerk cannot be held responsible for delay or failure to perform, if the delay or failure to perform is caused by circumstances beyond its reasonable control (i.e. force majeure). However, if for any reason beyond our control we cannot deliver your order within seventy (70) days of your placing it, we will inform you as soon as possible and you will be entitled to a full refund to the method of payment used by you.
We encourage you to examine the delivery package and received Products within a reasonable period after delivery and check that the delivered order is complete and that the Products are in good condition. In case the Products have been damaged in transportation or the delivery is incomplete, please contact us.
5. Returns and refunds
If you would like to return the product, please contact our customer service by email: firstname.lastname@example.org.
6. Amendments and rights of use
Kronowerk reserves the right, at its own discretion, to amend and modify these Terms, in whole or in part, at any time, with or without notice. All amendments to these Terms shall take effect on the date indicated as “effective date” at the top of these Terms. Any use of the Webstore following changes to the Terms shall constitute acceptance of the said changes.
Kronowerk shall also have the right, without notice and without liability for compensation, to restrict or withdraw access to Webstore, remove elements from Webstore from use or restrict the use of certain functions and services of Webstore, in whole or in part.
7. Limitation of liability
All content and information offered at Webstore is offered “as is”. Kronowerk aims at providing at Webstore accurate, comprehensive and up to date Product information. However, we recommend that you carefully read and follow the specific product information and instructions of use provided together with the Products.
To the extent permitted by the respective applicable law, Kronowerk offers no guarantee as to the reliability of any advice, opinion, statement, or other information that appears on the Webstore or that may be shared through the Webstore. Kronowerk shall likewise not be liable for any errors, inaccuracies, deficiencies or other defects, delays or lack of correctness of the information contained in Webstore.
To the extent permitted by the respective applicable law, Kronowerk offers no guarantees and accepts no liability, including guarantees and liabilities in respect of commercial utility or suitability of the Products for your purpose, or guarantees concerning the functioning of Webstore or of its content.
Kronowerk shall not be liable for the provision and accuracy of Product and sales information about the Products outside of Webstore, for example when the said information is provided by a reseller.
Kronowerk warrants that during the Warranty Period, at its sole discretion, remedy defects in materials or workmanship free of charge either by a) repairing, or b) replacing, or c) refunding, subject to the terms and conditions of this Limited Warranty. This Limited Warranty is only valid and enforceable in the country of purchase, unless local law stipulates otherwise.
8.1 Warranty period
The Limited Warranty Period starts at the date of original retail purchase. The Warranty Period is two (2) years for Products unless otherwise specified.
8.2 Exclusions and limitations.
This Limited Warranty does not cover:
a) normal wear and tear such as scratches, abrasions, or alteration of the color and/or material of non-metallic straps, b) defects caused by rough handling, or c) defects or damage resulting from use contrary to intended or recommended use, improper care, negligence, and accidents such as dropping or crushing; printed materials and packaging; defects or alleged defects caused by use with any product, accessory, software and/or service not manufactured or supplied by Kronowerk; non-rechargeable batteries.
This Limited Warranty is not enforceable if the Item:
-has been opened beyond intended use;
-has been repaired using unauthorized spare parts;
-modified or repaired by unauthorized Service Center;
-serial number has been removed, altered or made illegible in any way, as determined at the sole discretion of Kronowerk;
-has been exposed to chemicals including but not limited to sunscreen and mosquito repellents.
You must provide proof of purchase to Kronowerk warranty service.
8.3 Limitation of liability
To the maximum extent permitted by applicable mandatory laws, this Limited Warranty is your sole and exclusive remedy and is in lieu of all other warranties, expressed or implied. Kronowerk shall not be liable for special, incidental, punitive or consequential damages, including but not limited to loss of anticipated benefits, loss of data, loss of use, cost of capital, cost of any substitute equipment or facilities, claims of third parties, damage to property resulting from the purchase or use of the item or arising from breach of the warranty, breach of contract, negligence, strict tort, or any legal or equitable theory, even if Kronowerk knew of the likelihood of such damages. Kronowerk shall not be liable for delay in rendering warranty service.
If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision shall be enforced to the largest extent permitted by respective applicable law. This shall not affect or impair the validity, legality and enforceability of the remaining provisions.
10. Applicable law and place of jurisdiction
These Terms shall be governed and construed in accordance with Finnish law.
Helsinki, Finland shall be the place of jurisdiction for all disputes arising out of or about these Terms. However, if you are not a commercially acting businessman but a consumer and your domicile is not in Finland, the determination of the place of jurisdiction may be subject to the statutory provisions of the country or state in which you maintain your permanent residence. Mandatory provisions of the country or state where you maintain your permanent residence at the time of conclusion of the contract remain unaffected by the aforementioned choice of law and place of jurisdiction clauses.
11. Customer Service
Our Customer Service will assist you with any questions relating to your orders at Webstore. You can contact our Customer Service by email email@example.com or by post sent to Kronowerk, Customer Service, Annankatu 22 E 26, 00100 Helsinki, Finland.